Penn Fathom II 12 SD Mag Brake – High‑Speed Casting Multiplier Reel

Delivery

Steve’s Baits delivers to England, Wales and mainland Scotland. We do not deliver to the Scottish Highlands, Northern Ireland, Republic of Ireland or the Channel Islands. Orders are processed Monday–Friday; we do not dispatch on weekends or UK public holidays.

Rods are Click & Collect only.

• Free delivery on orders over £85.00
• Standard delivery (orders under £85): £9.95.
• Next day delivery (Frozen Baits): next working day delivery by 11:00am (available Tue–Fri where the service area and cut‑off allow).
• Delivery days available: Tuesday to Friday for next‑day frozen bait service; standard deliveries are dispatched Mon–Fri and typically arrive within 2–3 working days.
• Order cut‑off: Orders placed before 2:00pm (UK time) are usually dispatched the same working day; orders placed after 2:00pm are dispatched the next working day.

Delivery services and lead times

Split shipments and mixed orders

Items fulfilled from different locations or in different shipping profiles may be dispatched separately. Shipping rates and free‑delivery thresholds are applied per shipping profile. For example, if a reel and frozen bait are fulfilled from different profiles, the bait may be charged its next‑day rate even if the combined order value exceeds £85. We will always try to minimise the number of shipments, but operational constraints (temperature control, storage location) can require separate dispatches.

Tracking and notifications

• Tracking information is emailed once your order has been dispatched. Please allow time for the carrier to update tracking details.
• If tracking shows a delivery exception, contact us and we will investigate.

Returns & Refunds

We want you to be satisfied with your purchase. The following sets out our returns and refund policy.

Return window and general rules

• Return period: 30 days from the date of delivery for most items.
• Items must be returned unused, in original packaging, and in a resellable condition unless faulty.
• Proof of purchase (order number) is required for all returns.
• Refunds are processed within 3–5 working days of receiving and inspecting the returned item and will be issued to the original payment method.

Frozen baits and perishable items

• Frozen baits are sold and returned at the customer’s own risk. Because of their perishable and temperature‑sensitive nature, we cannot guarantee refunds for frozen baits that have thawed, been mishandled, or returned outside safe temperature conditions.
• If a frozen bait arrives thawed or damaged, contact us immediately with photos and tracking details so we can assess the claim.

Faulty or damaged items

• Faulty or damaged items will be replaced or refunded in accordance with UK consumer law.
• Please provide photos and a description of the fault when you contact us to start the returns process.

How to start a return

1. Email sales@stevesbaits.co.uk or call 01633 546161 with your order number, the item(s) to return and the reason for return.
2. We will provide return authorisation and the return address. Do not send items back without authorisation.
3. Pack items securely and include proof of purchase. For frozen baits, follow any special return instructions we provide.
4. Once we receive and inspect the return, we will confirm the refund or replacement.

Return costs and exclusions

• Standard returns (non‑faulty) are the responsibility of the customer unless otherwise stated.
• If an item is faulty or we shipped the wrong item, we will cover return postage.
• Non‑returnable items: perishable items returned outside our authorised process, gift cards, and items marked “Final Sale”.

Order changes, cancellations & liability

• If you need to cancel or change an order, contact sales@stevesbaits.co.uk or call 01633 546161 as soon as possible. We will cancel or change orders where possible before dispatch.
• We insure shipments against carrier loss or damage in transit where available. For frozen baits, liability for returns and refunds is limited as described above due to temperature sensitivity.

Customer support

For returns, delivery queries or complaints, contact:

• Email: sales@stevesbaits.co.uk
• Phone: 01633 546161 (Mon–Fri, business hours)

More about pricing and lead times

To start a return: email sales@stevesbaits.co.uk or call 01633 546161.